Effective Date: 11 oct 2024

At Dropwave Cleaning Company, your privacy is very important to us. This Privacy Policy outlines how we collect, use, and protect your information when you use our services or visit our website.

1. Information We Collect

We collect personal information to provide our services effectively. The types of personal information we may collect include:

• Contact Information: Name, email address, phone number, mailing address
• Service Information: Details related to cleaning services requested, schedules, and preferences
• Payment Information: Payment card details, billing addresses, and transaction information
• Online Interactions: Information collected through cookies, IP addresses, browser types, and browsing behavior

2. How We Use Your Information

We use the information collected for the following purposes:

• To provide cleaning services and manage appointments
• To process payments for services rendered
• To communicate with you regarding services, inquiries, and feedback
• To improve our website, services, and customer experience
• To send promotional emails and updates (if consent is provided)
• To comply with legal obligations or protect our legal rights

3. Data Sharing and Disclosure

We do not sell or rent your personal information. However, we may share your information in the following cases:

• Service Providers: We may share information with third-party providers who assist in delivering services (e.g., payment processors, scheduling systems)
• Legal Requirements: If required by law or in response to legal proceedings, we may disclose information to authorities
• Business Transfers: In the event of a merger, acquisition, or business restructuring, personal information may be transferred to new ownership

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet is entirely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights

You have certain rights concerning your personal information, including:

• Accessing and reviewing the information we hold about you
• Requesting corrections to any inaccurate information
• Withdrawing consent for marketing communications
• Requesting deletion of your personal data, where applicable by law

To exercise these rights, please contact us at 1300 315 123.

6. Cookies

Our website uses cookies to enhance user experience and track usage. You may choose to disable cookies in your browser settings, but this may affect the functionality of our website.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review the Privacy Policy periodically to stay informed.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Dropwave Cleaning Company
Unit 5/29 Helles Ave, Moorebank NSW 2170
manager@dropwave.com.au
1300 315 123